FAQ’S

Are you guys legit? And why is your pricing so low?

Yes, we are 100% legit and have 1,000’s of happy patients to prove it. The reason our pricing is so low is because we produce all of our products in house. The reason we do this is to ensure quality, and offer compassionate pricing. The same price what other growers sell their products to other dispensaries for, is what we offer our patients their products for.

Where do you ship to?

We ship anywhere in Canada. We do not ship anywhere outside of Canada.

How quick is shipping?

We have two shipping options to choose from for your convenience: Expedited and Xpresspost shipping through Canada Post. Each option has a different expected delivery time. We are not liable for shipping delays caused by Canada Post and will not issue discounts or refunds for shipping issues unless they meet the criteria for Canada Post’s refund policy. Please familiarize yourself with Canada Post’s shipping policy on their website prior to making a selection on your order.

Expedited shipping – Estimated delivery time of 1-9 business days

Xpresspost shipping – Estimated delivery time of 1-5 business days

Please keep in mind, these are only estimates and are subject to change at any time.

Please note: Our cut off time for shipments is 11:30am PST Monday-Friday. Any orders and/or payments received after 11:30am PST Monday-Friday will be shipped out on the next business day. Please note that Canada Post does not deliver or ship over the weekends or holidays.

Tracking information will be sent to you by email once your order is ready to ship. The tracking number will be sent to the email that you provide to us at the time of your order and will appear once it is updated through the shipping company’s website. If you do not receive a tracking number, please check your account to see whether you’ve entered your email address correctly OR check your junk/spam mail prior to contacting us.

Please note that the tracking information is not always updated frequently and it is normal to not see any updates for up to 24hrs.

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Do I have to become a member to shop from 28 Grams?

No, you do not. As long as you’re older than the age of 19, you have full access to our store. We do not require proof of a medical ailment, but our products are intended for people with medical ailments.

How do I pay?

We currently only accept eTransfers at the moment, and you will receive instructions after you place your order.

What happens if I do not receive my package?

We will contact the shipping company and they will open a ticket number for us. They will try to locate the package, and get it redirected to you. If they are unable to locate the package, we will replace the package of a value up to $500.

FREE Canadapost Xpresspost SHIPPING OVER $250.